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Dealing with an AC breakdown in the middle of summer is a real hassle, and most customers want to get their Air Conditioning Repair Lakeland done as soon as possible. However, before committing to a provider, it’s crucial to do some research. When customers ask HVAC companies the right questions, they learn the provider’s policies, procedures, and fees, and they’re in a better position to negotiate a fair price. Below are several things to ask a provider before work begins.
Is There a Fee for Emergency Service?
HVAC failures always seem to happen outside of business hours. While some companies offer emergency Air Conditioning repair Lakeland, not all do so at reasonable prices. Before arranging an after-hours appointment, ensure there’s no extra fee. A professional, honest company won’t overcharge for emergency service, and they realize that the time of day shouldn’t affect the cost of a repair.
What’s the Repair Warranty?
Customers should aim for at least a two-year warranty on an Air Conditioning installation Lakeland. Some providers offer 30-, 60-, or 90-day warranties, but these defeat the purpose of having coverage. For a warranty to provide a good safety net, it should last for a minimum of two years.
Does the Customer Have to Pay for Breakdowns After a Repair?
It’s a common scenario: A customer gets their AC unit repaired, but it malfunctions again a few days later. In these cases, customers shouldn’t have to pay for another diagnosis. If the technician didn’t resolve the problem the first time around, or if the issue was misdiagnosed, it’s still the company’s responsibility.
Do Technicians Work on Commission?
This is a crucial factor to consider if a unit needs frequent ac installation. When technicians work on commission, they profit from every job. If a tech keeps coming back for random repairs, customers may start questioning the company’s motives.
Do Customers Pay an Hourly or Per-Job Rate?
Only hire a company that charges a flat fee for the job itself. If the company charges an hourly rate, it’s all too easy for the tech to take his or her time, turning a two-hour fix into an all-day job. Most customers don’t know much about repairs, and it’s easy for companies to exaggerate. By securing a price before work begins, customers can play it safe.
When paying for AC repairs, customers deserve to know the facts behind the services they’re receiving. Customers should look into an HVAC company before hiring them, and it’s impossible to get honest service without asking for answers. For more information or to schedule service, call today.